Wisp Policies

Appointment Policy

Clients are encouraged to schedule appointments in advance to ensure availability. Walk-in appointments are subject to availability.

A cancellation policy may be in place, requiring clients to provide advance notice if unable to keep their appointment.

Payment Policy

Payment is due at the time of service. We accept cash, credit/debit cards, and other forms of electronic payment. Gratuity is appreciated and can be given directly to the service provider or added to the final bill.

Late Arrival Policy

Clients are encouraged to arrive on time for their appointments to ensure full treatment time. Late arrivals may result in a shortened appointment to accommodate other scheduled clients.

Health and Safety Policy

Our salon adheres to strict sanitation and hygiene protocols to ensure a clean and safe environment for clients and staff. Clients with contagious conditions or illnesses are kindly asked to reschedule their appointments.

Product Return Policy

Unused and unopened retail products may be returned within a specified period for a refund or exchange with proof of purchase. Used or opened products may be subject to store credit or exchange only, depending on the circumstances.

Service Guarantee Policy

We strive to provide excellent service to all our clients. If you are dissatisfied with your service, please notify us within a reasonable timeframe so we can address your concerns.

Child Safety Policy

For safety reasons and to maintain a relaxing environment for all clients, children must be accompanied by an adult and supervised at all times while in the salon.

Confidentiality Policy

Client information and records are kept confidential and will not be disclosed to third parties without consent, except as required by law.

Feedback Policy

We value feedback from our clients and welcome suggestions for improvement. Please feel free to share your experiences with us so we can continue to enhance our services.